Monday, February 21, 2005

Tour Guide -- Standardized Behavior and Duties (A)

A -- Inflight Checklist
(1) Before going to the airport, check with the airport on arrival time;
(2) Arrive at the airport before the flight arrives;
(3) Check that you have the following: Travel Service Plan, room numbers (if possible), travel brochures, microphone, itinerary (in Chinese) for the driver, typed itinerary in English for all the tour members (if possible), rooming list, logo, map of your city, Travel Service Bus Sign, expense report sheets, identification card, and the like;
(4) Check that you have all needed supplies and personal belongings;
(5) Be sure to wear Your Travel Service name tag from here on. Introduce yourself as a national/local Guide.
(6) Stand in an obvious place and greet Tour Members as they arrive;
(7) Count the number of checked group luggage;
(8) Make a point (Be sure) to speak for several minutes with each person. It is your best chance ot clear up any misinformation, answer questions and set an organized and friendly tone for the tour. This is also a good opportunity to find out their motivation for coming on the trip, what their special interests are, clearing up any misinformation and establishing yourself as friendly and knowledgeable tour Guide.
(9) Make notes on any tour member's special needs or requests;
(10) Check to see that the number of the tour members conforms to your Travel Service Plan;
(11) Check that each Tour Member has his/her declaration form and passport;
(12) Check that the Tour Leader has the valid group visa;
(13) Check that all Tour Members board the bus before you take your seat.

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